Refund policy

CANCELING:

Customer can make a free cancellation within 6 hours of placing an order and receive a complete refund of the money. After that time the order is being processed, therefore it cannot be canceled. Please if you have to cancel your order for any reason reach out to us immediately at seshaehelp@gmail.com if you are able to cancel within the given time frame.

REFUNDS:

We have a hassle-free 30-day money-back guarantee.

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know, send pictures, and we will resend the item in question. If you're not 100% satisfied within 30 days of receiving your product, contact us to arrange a return. All refund issues are processed through our Support Team which you can contact by emailing  seshaehelp@gmail.com.

If you request a refund, the purchase price excluding delivery charges and/or discounts will be refunded to you using the original payment method. This will be processed within 5 - 10 business days once we have received back the item. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.

Please note that we cannot process exchanges/replacements or refunds after 30 days after the receipt so please be sure to contact us ASAP.

Have any questions about our hassle-free 30-day return policy?
Please do not hesitate to contact us at seshaehelp@gmail.com at any time.

RETURN/REFUND SHIPPING COSTS:

All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable. Please also note that you are responsible for the shipping costs for RETURNING YOUR ITEM.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at seshaehelp@gmail.com.